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Shipping Policy
⊹ All ready to ship items will be shipped within 5 business days of full payment received. I normally ship out faster than this, but I'm a one-woman-shop and it can sometimes take a bit longer.
⊹ Please email me at taylor@cascadeandcanyon.com if you need any shipping address changes as soon as possible after purchase.
⊹ I ship via USPS (if in the US), provide a tracking number, and provide shipping insurance for the value of the item(s) purchased.
⊹ For an accurate shipping rate, use the shipping estimator in the cart to check your shipping rates.
⊹ Once a package is handed off to the USPS/shipping carrier, Cascade and Canyon is no longer responsible for the shipping speed, especially during high volume or peak shipping season (e.g. the holidays), or if the package gets lost or stolen. Please reach out to the USPS or your local Post Office in the event that a package is lost or stolen to start a claim, as every package has shipping insurance on it to help you get reimbursed should this ever happen.
⊹ Please feel free to reach out to me and I can help assist you with filling out a claim as well. Please note that Cascade and Canyon is not responsible for lost or stolen items during the shipping process.
Return Policy
Due to the handcrafted nature of my items, I do not accept returns. However, if a special circumstance occurs (life happens, I totally get it), please contact me. I'm more than happy to work with you!
If an item is defective or damaged when you receive it, please contact me ASAP!