Shop Updates & How They Work
How do your shop updates work?
I release my jewelry and cyanotypes in separate, small batches and try my best to have a small batch update every month or so for each.
I will announce a shop update day and time and then release all of the finished, one of a kind pieces I have been working on at that announced time, right here on cascadeandcanyon.com.
How do I see the prices of everything before a shop update?
Unfortunately, I do not calculate my prices until I make my website product listings, which happens about a day before my shop update.
If you have any questions about pricing for specific pieces, I’d be happy to give you a broad estimate off the top of my head! Please note that I may not be able to reply to everyone/in time for my update & that this estimate is not set in stone and can change.
You can also check out my ARCHIVES page to see previous pieces that have sold to get a frame of reference for my pricing!
Day-Of Shop Update Tips
*Please note that adding an item to your cart will NOT save it for you*
- I recommend checking out immediately in order to be able to purchase the piece you have your eye on, and then checking out separately for any additional piece(s). I always refund any extra shipping if need be!
- I recommend heading to my website a few minutes prior to shop update time and having an account made with your checkout (address, payment method) saved or checking out with PayPal/Apple Pay/Google Pay/AfterPay/Shop Pay/etc in order to expedite the check out process.
Can I pre-order or reserve an item before a shop update?
In order to give everyone a fair chance at being able to purchase what they have their eye on, I do not do pre-orders or reservations.
Your website does not have any products showing/available, how do I purchase something?
If there are no products showing on my website, this means that everything is sold out. Keep an eye out for my next small batch shop update :)
Can I place a custom order?
Unfortunately, my customs are currently closed, but they will open based on my availability in the future. Follow along with me on Instagram for any future updates about customs!
Shipping & Returns
How long does it take for my item(s) to ship out?
All ready to ship items will be shipped within 5 business days of full payment received. It's normally faster than this, but I'm a one-woman-shop and it can sometimes take me a few days to get everything packaged and shipped out, especially after a big shop update.
Tracking & Shipping Insurance
I ship via USPS (if in the US), provide a tracking number, and provide shipping insurance for the value of the item(s) purchased.
Where do you ship to?
I currently ship to: all of the United States, Canada, Australia, and the United Kingdom.
What shipping methods do you offer?
For an accurate rate, use the shipping estimator in the cart to check your shipping rates.
Due to the handcrafted nature of my items, I do not accept returns. However, if an item arrives damaged or a special circumstance occurs (life happens, I totally get it), please contact me.
I'm more than happy to work with you <3